Case Study

 Global Professional Services firm takes PEP into account.

 Client issues:

While our client was under no particular or immediate threat from its competitors, the regional management was concerned that its middle and senior executives were becoming bogged down in detail, and working harder that they needed to.

The client’s management commissioned us to improve the efficiency and effectiveness of their senior staff. They were concerned about the number of meetings that were occurring, as well as the amount of time wasted by them trying to find information – both paper and electronic.

PEP’s response:

PEP’s most successful clients come from widely different sectors, both public and private. They are characterised by an organisational-wide commitment to our programs, their eagerness to invest in their people, a desire to see measurable and sustainable results from this investment and a link to their business strategy

We fashioned a series of PEP workshops which were delivered across three locations over a twelve month period. 240 middle and senior executives attended the three day PEP programs. The aim of the workshops was to improve the way that the executives “flowed” their work, maintained their information, and concentrated their effort on their important operational and strategic deliverables. We also targeted frustrations expressed around ineffective meetings.

Outcomes:

The results, which are presented below, were simply stunning:

Activity Before After Reduction %
Time savings:
Looking for information 1.5 hours 0.4 73%
Handling paper in tray 1.2 0.3 75%
Handling email in box 4.7 3.8 19%
Attending ineffective meetings 0.7 0.1 86%
Working on backlogs 1.9 1.0 47%
Working Overtime 6.2 5.4 13%
Handling interruptions 3.1 2.7 13%
Doing non-delegated work 3.8 3.0 21%
TOTAL 23.1 16.7 28%

Time Increases:
Planning work 2.3 3.3 44%
Weekly average hours saved per person 6.4 hours