Case Study

PEP bolsters merger of Government Departments

Client Issues:

The Ministry has been through more than 2 years of constant and large scale change, including:

• The majority of staff having moved to new premises.
• The implementation of a framework for growth in people and capability.
• The complete integration of another Agency.

Our client identified the following issues:

• Processes had slipped and administrative tasks were suffering.
• The need for a common way of working, which meant common practices, principles and language which all staff could share, agree on and relate to
• Their people needed the tools to be able to process their work logically and to prioritise those aspects of their jobs that contributed to the Ministry’s overall strategic goals.
• The impact on performance of huge volumes of information, flow particularly via email
• Greater efficiency and effectiveness with GroupWise and, later, Outlook (Windows/Outlook was “rolled out” during our engagement.)

PEP’s response

We conferred with all the Team Managers to identify the issues that were most affecting their ability to complete their key tasks.

We then fashioned a series of PEP workshops, which were delivered across the directorate over an 18 month period. The aim of the workshops was to improve the way in which the executives and their teams “flowed” their work, maintained their information, and concentrated their effort on their important operational and strategic deliverables.

Outcomes:

PEP‘s multi session, “at the workstation”, coaching based methodology instilled productivity practices for participants to get more important things done. PEP helped the organisation achieve greater productivity, and immense time and cost savings.

Across the directorate, more than 2 hours per person per day were freed up to be concentrated on their more important work.

Part of these savings were redirected into planning their work, with a 72% increase in this aspect. This meant that people had a clearer idea of what they were doing, and why they were doing it, as well as a precise understanding of how they were to achieve the time and quality outcomes required by the organisation.